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First of all, make sure that you are using the right versions of EGP Clipboard and Easy Grade Pro. EGP Clipboard 1.0 can only be used with Easy Grade Pro 3.6. EGP Clipboard 4.0 can only be used with Easy Grade Pro 4.0. Then please try these general trouble-shooting steps:
- Check the User Name. Turn on your Palm OS handheld. Click on the Home button to get to the main screen. Find the HotSync icon and click on it. In the upper-right corner, you should see your Handheld’s name. Now start up your Palm Desktop software on your Desktop computer. Press on the HOTSYNC menu at the top of the window and choose CUSTOM (if using Windows) or CONDUIT SETTINGS (if using a mac). In the window that opens, check the User name and see that it matches the Handheld name. If not, press on the menu and choose the correct name.
- Check the Conduit. The conduit is the program that does the syncing between the handheld and the desktop gradebooks. Below the USER NAME in the last step, look in the list of conduits below for EGP CLIPBOARD CONDUIT. If you don't see it, then reinstall EGP Clipboard from the install CD (or install file) and check again. Quit.
- Check EGP Clipboard. Start up your handheld and click the Home button. Look for EGP Clipboard. If you don't see it, please refer to the installation instructions for info on how to install EGP Clipboard to your handheld. Once you see it, click on its icon and, if necessary, enter the registration number. Then press on the Gradebook menu and choose ABOUT THIS GRADEBOOK. You'll see the name of the last gradebook synced and the time.
- Check Easy Grade Pro. Open your Easy Grade Pro gradebook and choose PALM SETUP from the File menu. If syncing is not turned on, turn it on. If the user name is present but doesn't match the user name of your handheld, click the RESET USER button. Check all other settings and make sure that you have selected at least one class from the list. Click Done.
- Check your Classes. Now, view each of your classes in your Easy Grade Pro gradebook that you want to sync to your handheld and make sure that each has at least one student and one assignment. Add these as necessary. Quit.
- Try syncing and look for a message. Put the handheld in its cradle and press the hotsync button. Keep an eye on your Desktop computer's monitor and the Hotsync progress window. Watch for EGP Clipboard. More importantly, at the end of the syncing process, look to see if the hotsync software is trying to alert you a message logged by one or more of the conduits. If so, click the VIEW LOG button and read the message log. If there was a problem with EGP Clipboard, it will let you know what it was.
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